Rachel says that if you're blind and need help with your Echo, Amazon has an accessibility line that can help out. Call 888-283-1678
Brian's Amazon Echo has been misbehaving since the New Year. It keeps failing and restarting. Leo says that indicates a faulty device. It may be overheating or is worn out. Amazon really doesn't have a good suggestion either, so Leo recommends contacting them about an RMA return. There is a reset button, though, so he could try that first. It's a little hole at the base of the device. He'll need to use a paperclip to press it in, and he'll have to hold that button down for a few seconds to reset it.
Dan wants to get his mother a home assistant and can't decide between Google Home or Amazon Echo. Leo says that both are very similar. If Dan's mom has Amazon Prime, then she'll get a free limited music service with it. Google, however, is better at facts, while Echo is good at skills. So it comes down to what she's going to use it for. Echo is also better with smart home devices (IoT stuff). Leo gave his mother the Echo, but it's important to train his mother how to talk to Echo. For most people, Echo is easier to use.
Nancy has an Android phone, her kids have iPhone. Which assistant should she get, Amazon Echo or Google Home? Leo says it doesn't really matter, but for Nancy, using the Google Home would be similar to Android's voice assistant. The Echo has been out for a few years now and it's a mature system, whereas Google Home just came out not long ago. Google Home is better for facts because of its search knowledge. Amazon Echo is better for home automation. It works well with a variety of Internet of Things devices. Google Home isn't quite there yet with Internet of Things.
Bill wants to know if he can hack the Echo to make it more powerful. Or would he be better off going with Google Home? Leo says that both are good, so he should pick one and stick to it. Leo advises buying the cheaper Echo Dot. It has Bluetooth and line out, so he can connect it to a really nice powered speaker. He can also do a party mode where they are linked and synced together. He can then create zones for different music, or have them all play the same thing.
Jay has an Amazon Echo Dot and the Logitech Harmony system, and sometimes the Echo simply doesn't do anything. Leo says it can do that if it doesn't understand the command. Leo suggests turning on the "ding" feature that will signal that it understands him. He can also use the Amazon Echo app on his phone and look at what the Echo is doing. Then he can see if and why it didn't understand him.
Aaron wants to know how he can listen to the Tech Guy live on the Amazon Echo. Leo says that the Echo has a skill to listen to the Tech Guy on TuneIn. Just say "Listen to the Tech Guy on TuneIn" and it will start playing. If he has the Echo Show, he can watch the live stream by saying "watch the Tech Guy on YouTube."
Brian is trying to play Leo's Tech Guy podcast using the Amazon Echo, but it keeps playing an old episode from TuneIn. Leo tried it, and it does indeed pull up an old episode. Leo suspects it's the fault of TWiT that may not have uploaded the most recent episodes. Or there's an issue on TuneIn. Another option could be to ask Echo to play it via YouTube or straight from TWIT.tv.
Dave got an Amazon Echo Show for his mother in law and he wants to know how to call her with his. How can he make calls from one Show to another? Leo says she has to allow it. He also has to be sure both of them are on each other's Show contact list. Dave will need to know the name of her Show. Amazon has a good setup tutorial on how to do Drop Ins here.