Amazon

Can the Amazon Echo call 911?

Episode 1484

Maurice from Florida
Amazon Echo Connect

Maurice says that Echo is a great idea, and Amazon's $35 Connect box makes it possible to call 911 in emergency situations. Rich says that Echo is designed to not dial 911 because the infrastructure isn't set up for it yet. That's why the optional connect box is a good idea until they get it figured out. But it also has to do with location services for 911. It has to know where the emergency really is.

How can I log into my Amazon Fire Stick?

Episoide 1473

Brian from Indio, CA
Amazon Fire Stick

Brian keeps trying to log into his Amazon account on his Fire Stick, but the remote keeps locking up. Leo says that it's possible there's a bad remote or Fire Stick that's causing the remote to crash. If the remote locks up, the Fire Stick can work with an external Bluetooth keyboard as well. So that's an option as a workaround. But Leo suspects that it's just a bad one, and Amazon will replace it pretty quickly.

The chatroom suggests using the Amazon Fire Stick app on the smartphone.

Why doesn't my Echo work in Canada?

Episode 1467

Ken from Vancouver, Canada
Amazon Echo

Ken is in Canada and bought a US Amazon Echo through his sister, but most of the functions won't work with Canada's Amazon website. Leo says that features like Audible have different rights according to each country and it may be that they don't support those features due to copyright restrictions. Ken tried using a US Amazon account and everything worked. But even then, he may not be able to stream music or videos depending on the rights. Using the US site is a good workaround, though.

How can I wire an Echo into my mother's nurse call system?

Episode 1463

Judy from Virginia
Amazon Echo Dot

Judy wants to know if her mother, who is in a nursing home, can be wired in to call the nurse outdoors. She can't pull the string to call the nurse. The chatroom says that Amazon has the "Add a motor drapery motor" that could maybe do it. But Leo says that the easiest thing to do would probably be to buy an Echo Dot for the nurse's station. That way her mother can do a "drop-in" with the Echo to call them.

Is Amazon Echo always listening?

Episode 1457

Charmaine from Costa Mesa, CA
Amazon Echo

Charmaine wants to know if she can plug Amazon Echo into a surge protector. Leo says of course! Charmaine also worries that it's always listening. Leo says it is, but it doesn't actively listen unless she says one of four words: Amazon, Echo, Alexa, or Computer. It's only listening for those words. Once it hears the wake word, then it turns on the microphone and sends her request.

Can Amazon Echo be used to spy on me?

Episode 1457

Mark from South Carolina
Amazon Echo

Mark wants to know if Amazon Echo is going to be used in cars. Leo says it will. In fact, Leo just installed one in his. And we'll soon see Google's Assistant there, too. It's the next big thing in computing. Mark is also concerned that Echo could be used to spy on him. Leo says that's possible. But Leo doesn't think Amazon wants to manage all that information and the risk to its business if it was discovered that Amazon was snooping on customers would be devastating. But then again, law enforcement could always subpoena to have access to it.