Neil has Apple AirPods, and he says that the connection drops out a lot. Leo says that's because it uses Bluetooth and it's an antiquated technology that wasn't all that great to begin with. Bluetooth is well known for not always maintaining a stable connection. But Apple has put AirPods on deep discount and Leo suspects a version 2 is coming next month.
Peter wants to know if there's a device that will charge multiple devices wirelessly. Leo says that Apple will be coming out with a product next year that will do just that. It uses the Qi standard and will charge an Apple Watch, iPhone, and AirPods. It's called AirPower. There are others, but the Apple Watch doesn't support Qi 100%, and as such, Apple has devised a way to do it. But it won't come out until sometime in 2018. Will an aftermarket charger work? Leo says if it's designed to handle multiple devices, then yes. But he may run into issues with his Apple Watch.
Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.
Nathan is wondering where he can get AirPods. Leo says that AirPods were delayed for a few months, and even now, they are hard to find because Apple isn't up to speed in making them as fast as they need to. The challenge is the new W1 chip. He can get a pair of Beats, though, which uses similar technology.
Why did Apple delay the Airpods? Leo said that there's a limited supply to go out before Christmas and the rest will get their's next month. The main issue is that manufacturing them at scale has proven to be more of a challenge. They are technically complex. The same happened to the Apple Pencil -- they sold out quickly and people had to wait because supplies were limited. With any luck, Apple could send them sooner, rather than later.