Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.
Nathan is wondering where he can get AirPods. Leo says that AirPods were delayed for a few months, and even now, they are hard to find because Apple isn't up to speed in making them as fast as they need to. The challenge is the new W1 chip. He can get a pair of Beats, though, which uses similar technology.
Why did Apple delay the Airpods? Leo said that there's a limited supply to go out before Christmas and the rest will get their's next month. The main issue is that manufacturing them at scale has proven to be more of a challenge. They are technically complex. The same happened to the Apple Pencil -- they sold out quickly and people had to wait because supplies were limited. With any luck, Apple could send them sooner, rather than later.