Adobe

Why can't I open my files?

Adobe Illustrator CS5

Episode 1485

Calvin from Carolina

Calvin uses Adobe Illustrator CS5, and his files won't open anymore. Leo says it sounds like the files have been corrupt or damaged. It may also be that CS5 can't read older CS2 formats without converting them. Backups don't work either. Leo says it sounds like the files got corrupted, and then synced to the backups, overwriting the healthy files.

Adobe has a tech note "Troubleshooting Damaged Illustrator Files". It's possible that reinstalling the software will help.

Chris Marquardt on Photography

Chris Marquardt

Episode 1435

Chris says that Adobe has shifted development for Adobe Lightroom in favor of the Creative Cloud version called Lightroom Classic CC. They are going to put out Lightroom Classic which will have more limited features and they want users to live and work in the cloud. It's a disappointing development. Leo also says he doesn't like that Lightroom Classic doesn't have a histogram now, and that's a deal breaker.

How can I convert line drawings into image files?

https://commons.wikimedia.org/wiki/File:Adobe_Illustrator_CC_icon.svg

Episode 1420

Pam from Realto, CA

Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.

Why can't I print PDF files?

Episode 1348

Arnie from Atlanta, GA

Arnie created a passport photo with a PDF program and now he can't print it unless he pays for it. So he did, but now he can't print anything in PDF unless he uses that PDF maker because it uses Adobe Acrobat. Leo says to get rid of it! He can print directly from preview in the Mac. He'll just need to drag the Adobe app into the trash. He'll also have to look in the startup folder and get rid of the startup files as well. He should search for his root system folder and his account folder. He can even use Spotlight search and look for "Adobe."

How can I use an old version of Photoshop Elements with Windows 10?

Episode 1285

Clyde from Torrance, CA

Clyde is having a hard time using the new version of Photoshop Elements. They've completely redone it and he has to learn it all over again. He's thought about downgrading Windows since Windows 10 won't let him install an old version of Elements. It will work on Windows 7 though.

Adobe says it's not compatible, but there is a discussion on the Adobe Forums that users have gotten it to work with "minor issues." So if he can put up with that, he could try it.

Why can't I install Adobe Premiere?

Episode 1230

David from Venice Beach, CA

David is trying to use Adobe Premiere and it stops working. Leo says that Dave bought a serial number, and if it doesn't have disks, it won't work. That's Adobe's copy protection. Leo recommends just using Adobe Creative Cloud instead. He can put it on two computers. If his friend sold him his copy, he needs to give him the disks to install it as well. He'll probably have to contact Adobe and transfer it as well.

How can I fix Adobe Flash?

Episode 1211

Billy from Laguna Beach, CA

Billy is having trouble with Adobe Flash player and the cure seems worse than the disease. He keeps getting an "exception error." Leo says that those error messages tend to be a bit useless. Leo suggests removing Flash altogether and use Google Chrome as his browser instead. Chrome has Flash built-in and keeps it isolated from the rest of the system. It's always updated through Chrome and sandboxed.

Why does Photoshop say my scratch disks are full?

Episode 1199

Gigi from Torrance, CA

Gigi can't install Photoshop because her "scratch disks" are full. Fortunately, for Gigi, Photoshop expert Burt Monroy is on hand to help out. It could be pointing to the wrong drive as a default disk. The chatroom found this thread from feedback.photoshop.com. The only solution there would be to install it on a smaller drive, but Leo says she could partition her current drive and install Photoshop to the smaller partition.