Chris says that Adobe has shifted development for Adobe Lightroom in favor of the Creative Cloud version called Lightroom Classic CC. They are going to put out Lightroom Classic which will have more limited features and they want users to live and work in the cloud. It's a disappointing development. Leo also says he doesn't like that Lightroom Classic doesn't have a histogram now, and that's a deal breaker.
Pam used to use Adobe Streamline to scan line drawings, but Leo says it's been discontinued. What are her alternatives? Leo says that Adobe put that feature into Adobe Illustrator, now called Image Trace. Customers have to subscribe to Creative Cloud to get it, and that has a monthly fee. Other options include CorelDRAW and Xara Extreme. Finally, a good open source free option is INKSCAPE.
Arnie created a passport photo with a PDF program and now he can't print it unless he pays for it. So he did, but now he can't print anything in PDF unless he uses that PDF maker because it uses Adobe Acrobat. Leo says to get rid of it! He can print directly from preview in the Mac. He'll just need to drag the Adobe app into the trash. He'll also have to look in the startup folder and get rid of the startup files as well. He should search for his root system folder and his account folder. He can even use Spotlight search and look for "Adobe."
Clyde is having a hard time using the new version of Photoshop Elements. They've completely redone it and he has to learn it all over again. He's thought about downgrading Windows since Windows 10 won't let him install an old version of Elements. It will work on Windows 7 though.
Adobe says it's not compatible, but there is a discussion on the Adobe Forums that users have gotten it to work with "minor issues." So if he can put up with that, he could try it.
A bug in the latest update of Adobe Creative Cloud deletes the highest value folders on your hard drive. It was found out when a backup program called BackBlaze actually broke looking for missing files.
David is trying to use Adobe Premiere and it stops working. Leo says that Dave bought a serial number, and if it doesn't have disks, it won't work. That's Adobe's copy protection. Leo recommends just using Adobe Creative Cloud instead. He can put it on two computers. If his friend sold him his copy, he needs to give him the disks to install it as well. He'll probably have to contact Adobe and transfer it as well.
Billy is having trouble with Adobe Flash player and the cure seems worse than the disease. He keeps getting an "exception error." Leo says that those error messages tend to be a bit useless. Leo suggests removing Flash altogether and use Google Chrome as his browser instead. Chrome has Flash built-in and keeps it isolated from the rest of the system. It's always updated through Chrome and sandboxed.
Gigi can't install Photoshop because her "scratch disks" are full. Fortunately, for Gigi, Photoshop expert Burt Monroy is on hand to help out. It could be pointing to the wrong drive as a default disk. The chatroom found this thread from feedback.photoshop.com. The only solution there would be to install it on a smaller drive, but Leo says she could partition her current drive and install Photoshop to the smaller partition.
Irene downloaded Adobe Reader 11, but when she downloads a PDF, she gets a bunch of editing features and no document. Leo says that sounds like she has the distiller, and not the reader. It works fine on Windows 8, but not on her other machine. Leo says it's maddening and she really shouldn't limp along dealing with it. Leo says that some PDFs may be locked, and she won't be able to open them unless she has a password.