Juan has an old iPhone 5 and was planning to upgrade to the iPhone 8, but now that the iPhone X is out, he's not sure. Leo says that the iPhone 8 is great and has been a really popular seller. And since Juan is visually impaired, it's better than spending hundreds of dollars extra for the iPhone X. Also triple tapping launches accessibility. Assistive touch is even better because it learns from him and it enables him to customize the features. Nobody does it better than Apple.
Michael wants to know how he can connect an old hard drive to his new computer to get the data off it. Leo says he can get a temporary hard drive connection kit to do it. Newertech is the company that makes them. It's called the Universal Drive Adapter Kit, and costs about $45. It may be cheaper on Amazon.
Kenneth called in to say that he prefers Android's Talkback for accessibility over Apple's VoiceOver. All phones these days come with the software required for blind users, though.
Reed needs an audio solution for watching TV that doesn't bother anyone else. Leo says that Sennheiser makes a pair of wireless headphones that he can plug in with an audio adapter. The SR120 Mk. II is what the chatroom suggests.
Modern website design may look pretty, but it often comes at the cost of readability. Many websites have light colored text on a light background, such as light grey text on white. If you're frustrated by this new trend, there is something you can do about it on your end to make things easier. Microsoft Windows has a "high contrast" mode, and you can either turn it on permanently in the settings, or you can just toggle it on and off as needed.
Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.
Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.
Paul is starting to lose his hearing and wants to know what hearing aid Leo uses. Leo says the interesting thing about today's hearing aids and in-ear monitors is that they work with a smart phone and he believes that they will become part of the "wearable computer" revolution.
Chuck is blind and he wants to get a laptop with a screen reader. Leo says that there are many blind users who are fully functional on a computer. There are braile screens. JAWS is a screen reader, but it's expensive. There's an open source version as well.
Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.
Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at firstname.lastname@example.org or call 408-556-9391. He's the vice president in charge of accessibility.