Accessibility

Is the iPhone X good for vision impaired?

Apple iPhone X

Episode 1436

Juan from Connecticut

Juan has an old iPhone 5 and was planning to upgrade to the iPhone 8, but now that the iPhone X is out, he's not sure. Leo says that the iPhone 8 is great and has been a really popular seller. And since Juan is visually impaired, it's better than spending hundreds of dollars extra for the iPhone X. Also triple tapping launches accessibility. Assistive touch is even better because it learns from him and it enables him to customize the features. Nobody does it better than Apple.

Toggle High Contrast Mode in Windows

Modern website design may look pretty, but it often comes at the cost of readability. Many websites have light colored text on a light background, such as light grey text on white. If you're frustrated by this new trend, there is something you can do about it on your end to make things easier. Microsoft Windows has a "high contrast" mode, and you can either turn it on permanently in the settings, or you can just toggle it on and off as needed.

Why is the volume so low on my iPhone?

Apple iPhone 7

Episode 1384

Pat from Rancho Cucamonga, CA

Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.

Why doesn't my Roku have accessibility features?

Roku Ultra

Episode 1360

Larry from Sherman Oaks, CA

Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.

Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at accessibility@roku.com or call 408-556-9391. He's the vice president in charge of accessibility.