Jan is starting to lose her hearing, and wants to know what she can do to still hear people when she's talking on the phone. Leo says he has smart hearing aids that connect to his phone via Bluetooth and he can hear his phone great. If she can't afford those, then she can get headphones or earbuds that will use the phone's headphone jack. Jan has been using Google Fi, so in getting a new phone, she'll need to either get a Motorola Moto phone or a Google Pixel. Those are the only two phones that will work on Google Fi.
Irwin's wife is disabled and wants to be able to use her computer. How can she? Leo says to check out an Independent Resource Center near her to get assistance using her computer. Leo also says that Windows 10 's Cortana will open up and voice dictate. There's other accessibility features in Windows 10 as well. She should just press the Windows Key and type "accessibility" or "Ease of access." She'll get a complete list of accessibility features. That can help a lot.
Cynthia has an iPhone and loves the visual voicemail feature, but her deaf friend doesn't have it and could use it. Leo says she should check with her carrier and see if they offer visual voicemail as an extra charge. The other option is to sign her up for Google Voice. It's free and it will give her transcriptions of voicemails. It won't be perfect, but it will be close enough to get the point.
Bruce just moved into a retirement home and most of the people there aren't very tech savvy. He's trying to find computers for them that will be easy to use and affordable. Leo says that a Chromebook is a great idea. Chromebooks are ideal for email and surfing the web. They're very secure too. They will also work with any web-based email system as well. Leo recommends Gmail for that.
Fred is vision impaired and wants to know what devices would be good for him to suggest to others who have the same condition. He uses Siri on the iPhone and iPad. Are there others he can recommend?
Rachel says that if you're blind and need help with your Echo, Amazon has an accessibility line that can help out. Call 888-283-1678
Brian's Amazon Echo has been misbehaving since the New Year. It keeps failing and restarting. Leo says that indicates a faulty device. It may be overheating or is worn out. Amazon really doesn't have a good suggestion either, so Leo recommends contacting them about an RMA return. There is a reset button, though, so he could try that first. It's a little hole at the base of the device. He'll need to use a paperclip to press it in, and he'll have to hold that button down for a few seconds to reset it.
Rich is having trouble entering his password on his cellphone screen due to his Parkinson's disease. Leo says that there are plenty of accessibility options including the swiping keyboard. It would let him draw a line from key to key. It may be easier to do that than tapping the keyboard. Leo recommends using the Google Keyboard, GBoard.
Lee wants to know how he can be notified of a call on his iPhone 7. Leo says that if he looks at his phone icon, he'll see a red dot with the number of calls. Then he can tap it and see what calls he missed. What about an audio notification? Leo says that If This Then That may be able to give him what he needs. He should try the iPhone app, but Apple is pretty restrictive on opening up the iOS architecture. So that could be something it just won't let him do.
Olga and her husband are blind, and she wants to know how the accessibility is for the Mellow Cooker with her iPhone. Will it tell her what to do when she links the two together? Leo says the Mellow has no controls, so it would be controlled with an app. The app will walk them through it. They can just flash the Wi-Fi info from the phone, and then they'll be able to control it from the app.