Accessibility

How can I keep my Echo from crashing?

Episode 1454

Brian from Indio, CA
Amazon Echo

Brian's Amazon Echo has been misbehaving since the New Year. It keeps failing and restarting. Leo says that indicates a faulty device. It may be overheating or is worn out. Amazon really doesn't have a good suggestion either, so Leo recommends contacting them about an RMA return. There is a reset button, though, so he could try that first. It's a little hole at the base of the device. He'll need to use a paperclip to press it in, and he'll have to hold that button down for a few seconds to reset it.

How can I enter my password without using my phone's keyboard?

Episode 1448

Rich from Scranton, PA
Google Gboard

Rich is having trouble entering his password on his cellphone screen due to his Parkinson's disease. Leo says that there are plenty of accessibility options including the swiping keyboard. It would let him draw a line from key to key. It may be easier to do that than tapping the keyboard. Leo recommends using the Google Keyboard, GBoard.

How can I get notified audibly that I got a call?

Episode 1445

Lee from Big Bear, CA
Phone notification

Lee wants to know how he can be notified of a call on his iPhone 7. Leo says that if he looks at his phone icon, he'll see a red dot with the number of calls. Then he can tap it and see what calls he missed. What about an audio notification? Leo says that If This Then That may be able to give him what he needs. He should try the iPhone app, but Apple is pretty restrictive on opening up the iOS architecture. So that could be something it just won't let him do.

Can I use my iPhone to control a Sous-vide cooker?

Episode 1443

Olga from Arizona
Mellow app

Olga and her husband are blind, and she wants to know how the accessibility is for the Mellow Cooker with her iPhone. Will it tell her what to do when she links the two together? Leo says the Mellow has no controls, so it would be controlled with an app. The app will walk them through it. They can just flash the Wi-Fi info from the phone, and then they'll be able to control it from the app.

Is the iPhone X good for vision impaired?

Episode 1436

Juan from Connecticut
Apple iPhone X

Juan has an old iPhone 5 and was planning to upgrade to the iPhone 8, but now that the iPhone X is out, he's not sure. Leo says that the iPhone 8 is great and has been a really popular seller. And since Juan is visually impaired, it's better than spending hundreds of dollars extra for the iPhone X. Also triple tapping launches accessibility. Assistive touch is even better because it learns from him and it enables him to customize the features. Nobody does it better than Apple.