2 factor authentication

What happened to my email?

Episode 1526

Linda from Colorado

Linda thinks her email accounts on Google and Yahoo have been hacked. She tried to log in, and it says "account no longer exists." What can she do? Rich says you may nor may not have luck recovering it because Google has billions of accounts, and there's no deal tech support. But here's a good place to start to recover your account - https://support.google.com/accounts/answer/7682439?hl=en.

Why isn't scrolling working properly when I visit Facebook?

Facebook

Episode 1482

Jerry from Anaheim, CA

When visits Facebook, he's been having issues where the page scrolls on its own. Leo says if it happened everywhere, it could be a stuck down key, but since it only happens on Facebook, that's an indicator for software. Could someone be taking over his account? Leo says probably not. Just in case, however, he should go into his Facebook settings and turn on 2nd factor authentication. Then if someone tries to hack his account, it'll send him a notification asking if he's logging in. If it's not him, they can't log in.

How can I prevent my webmail from being hacked?

LastPass

Episode 1464

Melanie from Irvine, CA

Melanie finally got Google to reset her password and now she wants to know how she can prevent having her account hacked in the future. Leo says that the first thing is to have a recovery phone number and a different email for recovery. Then she should turn on 2-factor authentication. Making her password really difficult to crack is a good idea. Leo recommends using a password vault, like LastPass, and have it generate her passwords. Then she only has to remember LastPass's password and it will take care of the rest.

How does 2 factor work if you're using Find My iPhone?

Find My iPhone

Episode 1434

Tom from Florida

Tom wants to know how Apple's 2 Factor Authentication works with Find My Phone. When he logs into iCloud to look for his phone, it'll send his 2 Factor Authenticator to his phone. But how can he find his phone that way? Leo says that Apple does 2 Factor different from everyone else. If he has another Apple device like an iMac or iPad, then he could do it. It'll send the code to all of his Apple devices. Not just the iPhone. He can also use trusted phone numbers and enroll a landline or his wife's phone that they will call and give him the number audibly.

Why doesn't two factor authentication work on my Gmail anymore?

Google Authenticator

Episode 1431

Saren from Los Angeles, CA

Saren hasn't been receiving the two factor authentication code he normally gets for his Gmail account. He would normally get it through his Google Voice number. Leo says it's insecure to send those two factor codes through SMS, because someone could spoof his number and get the text message. Google may have even stopped supporting SMS in favor of its Google Authenticator app.

What can I do if my Google account has been hacked?

Gmail

Episode 1412

Carla from Orange County, CA

Carla's Google account has been hacked. She sees things in her Gmail account she doesn't recognize and her YouTube watch list has things on it she never watched. Leo says Google has a security checkup that she can use to see if she's being hacked and she can disconnect any device she doesn't recognize. Carla should also engage 2 Factor Authentication. Obviously, Carla is going to want to change her password as well.

Prevent Your Accounts From Being Hacked

Securing your online accounts is vitally important. The consequences of being hacked can be great — someone could lock you out of your email account. If that account is used for password recovery for your other accounts, then a hacker could get access to all of those as well. There are a few basic things that you should make sure you do to protect your email account:

1. Provide a secondary email address for recovery.
2. Provide a phone number for password recovery.
3. Turn on 2 Factor Authentication.

How can I get my gmail account back from a hacker?

Code

Episode 1408

Clinton from Alberta, Canada

Clinton's Google account was hacked, and the password recovery was changed to another email address. Leo says that's why Google and Leo recommends 2 Factor Authentication so that he would be contacted should a password change happen. He can also use a secondary email. Clinton can contact Google and they can perhaps get his account back by answering questions that only he would know about.

He should keep in mind that if he used this as a recovery email for other sites, they are vulnerable as well. So he'll have to get it back ASAP before more damage is done.