Peripherals

Any device that connects to the computer, such as a printer, scanner, monitor, keyboard or mouse.

Why doesn't my network printer work?

Epson EcoTank Printer

Episode 1507

Geri from Costa Mesa, CA

Geri bought an Epson EcoTank printer, but after only 3 months, it has stopped printing. It keeps dropping offline. So she called into a tech support company called Driver Support and now it all works, after he installed all her new drivers and cleaned out her computer. Leo says that normally, that would be a bad thing to do because they will charge her and then install malware on the computer.

(Disclaimer: Epson is a sponsor)

Why doesn't my wireless mouse work with Windows 10?

Computer mouse

Episoide 1473

Jerry from Pennsylvania

Jerry has a new laptop with Windows 10 and his mouse doesn't work. He tried it with a different computer and it works. Leo says the problem with wireless mice is that they fail without notice. The dongle may be the culprit, but it may also be the batteries. Since it works fine with another computer, that tends to point to a driver or the specialized software that came with the mouse. Jerry should just reinstall the software. He can also try a different USB port. One of his ports may be broken. That's why Leo prefers the good old-fashioned wired mouse. It's reliable.

Why doesn't my scanner/printer work?

Hamrick VueScan

Episode 1471

Rex from San Diego, CA

Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.

Post Millenials Safer, But Depressed

Episode 1410

Studies show that post millennials, dubbed the iGeneration, are safer because they tend to spend more time at home and online. But they're not working, not going out, and frankly, they're more depressed and isolated. They're not hanging out with friends. They're dating at a later age. They're driving at a later age. And they're more likely to feel lonely. They also get less sleep as they stay up late at night. You can see more about the study in Atlantic Magazine.

What's a good large format printer?

Epson WorkForce 7620

Episode 1403

Doctor Mom from New York, NY

Doctor Mom says her husband is a stamp collector and he has to put up pictures of his stamps. His old laser printer is dying and she needs a new one that can run heavy card stock at 11x14. Leo says an inkjet printer is a better option with photo paper. Leo says that Epson makes a good printer that can handle card stock. The WorkForce 7620 printers can handle 11x17 as well.

What large format printer do I need for large prints?

Epson SureColor F6200 Printer

Episode 1339

Billy from Marina del Rey, CA

Billy wants a really huge printer to make a 50" print. Would a plotter do? Leo says no. Those are for architectural drawings. Billy will want a large format printer and those are very expensive. It would be better to go to a service to have this done. If he wants to buy one, Epson is the place to go. Leo suggests the Epson Sure Color F6200, and it costs $6500.

(Disclaimer: Epson is a sponsor)

Why can't I print in Word?

Episode 1330

Stan from Colton, CA

Stan can't print from Word, but he can print from everything else. Leo says that it sounds a bad install with Word. The only real solution to that is to uninstall and reinstall Word. There is a repair utility that comes with Word, so he could try that. If that doesn't work, then reinstalling is his best bet.

From the chatroom, there is a link to troubleshoot printing problems in word at support.microsoft.com.

Can I use a laptop as a desktop?

Episode 1325

Lorna from San Diego, CA

Lorna wants to know if she can get a new laptop and use it as a desktop. Leo says yes. She can always plug it into a bigger monitor at home. She could also get a dock which will charge it and connect to a monitor and keyboard without having to connect cables. It's a great option. Dell makes a good one. Microsoft has one with the Surface Book laptop, but it's not cheap.