Internet and Web

Your internet connection, web sites and services.

What's better internet access, wifi or wired?

Episode 1532

Dee Dee from Pasadena,CA

DeeDee is a little confused. She's moving into an office and they are promising free wifi, but also hard wired internet. Does she need both? Leo says that you're probably getting local service and you can connect either way. Hard wire connections will be faster and won't have to deal with congestion. But it also mean they are providing the wired network, but you still have to buy your own internet to use with it. Or, they may be offering a free public wifi. What Leo recommends is checking. Do a speed test. Ask if they have bandwidth caps.

Should I buy a mesh router?

Episode 1532

Dave from New York

Dave wants to replace his Airport Extreme and wants to go with a mesh router. Leo says that's a good idea since Apple has stopped making routers. Mesh routers are good because they are always updated and they provide great coverage around a large house. The downside, is that to get additional features and updates, you have to pay around $100 a year if you want that support. Leo recommends Eero and Plume, and the Netgear Orbi. But even the stand alone routers from Asus, Linksys and NetGear have mesh features. The NetGear Nighthawk is a good one that's recommended by The Wire Cutter.

Why won't Yahoo mail take my password?

Episode 1531

Mike from Santa Monica, CA

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. See if that works. If it does, then you know it's not a problem on your end. It could also be a corrupted cookie in your browser. So try to use another browser, or clear the cookies in your browser and then try again.

How can I extend my Wi-Fi?

Netgear Orbi

Episode 1530

Greg from Homosassa, FL

Greg has to extend his Wi-Fi in order to stream to the TVs around the house. What kind of extender should he get? Leo says the farther he is away, the less signal and speed he'll get. So he'll need to boost the signal. If he's using a modern Wi-Fi router that uses 802.11AC, then it'll be easier. But if he has to use a router provided by the cable company, he should try and see if he can put the router/modem in bridge mode and use his own router. Then he should turn off the modem's Wi-Fi radio as well.

How can I download all my email to search it?


Episode 1530

Mark from Santa Ana, CA

Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.

How can I reactivate my Facebook account?


Episode 1529

Tom from Carson, CA

Tom's wife hasn't been able to log into Facebook since last Friday. Leo says that last Friday Facebook logged over 90 million people out of their accounts due to a hack. Many were deactivated until they can prove it's their account. And with over 90 million compromised accounts, it could take awhile. When her account is reactivated, she will have to re-login manually, turn on 2 factor authentication, and it would be a good idea to change her password.

Has China Hacked All Our Corporations?

Episode 1529

According to Bloomberg, China added a tiny chip, about the size of a grain of rice, to network motherboards that would allow China to Spy on corporations. The chip was discovered by Amazon Security, which notified federal authorities. The servers were created by Chinese company Elemental, and are on everything from network business servers to NAVY WARSHIPS. Investigators have discovered that the chips were installed by the PRC at the manufacturing plant. But here's the twist ... everyone is now denying it.

Why can't my devices see hotspot mode in my Galaxy Note 8?

Samsung Galaxy Note 8

Episode 1528

Eric from Kerrville, TX

Eric uses the Hotspot mode on his Note 8, but not every device can see the Wi-Fi connection. Leo says that there are two frequencies, 2.4GHz and 5GHz. The phone does both. So he should check on that. He should also check on the encryption he's using. His devices should at least see it, though. It sounds like SSID hiding may be turned on in the phone's hotspot settings. If it is, then he should uncheck it. He may want to take it into his carrier store.