Laptop or desktop computers and any components within.

Why does Roku tell me I'm not connected to the Internet?

Episode 1472

Karen from Lake Elsinor, CA
Roku Ultra

Karen gets a warning that she isn't connected to the internet on her Roku, when she is. Leo says he has the problem as well, and he believes it's because the internet will experience momentary drop outs from time to time and the Roku software doesn't handle drop outs very well. He doesn't know what the fix is, though. Karen could restart the Roku by unplugging it and letting it reboot. But that's frustrating to do when the show is still playing. Getting a newer model should fix it.

Why do my printed pages have lines?

Episode 1472

Peter from San Gabriel, CA
Brother laser printer

Peter wants to know why his printed color pages have lines in them. Leo says that if he doesn't print a lot with an inkjet printer, lines will occur because the ink simply dries up in the print head. He'll need to run the ink check/self cleaning utility on the printer to clean the printer head. The downside is that will use up a lot of ink. That's why Leo says that inkjet printers really aren't a good idea for people who print seldomly. A laser printer is better because it uses a dry toner.

Why does Windows Update cause problems on my machine?

Episode 1472

Jim from Simi Valley, CA
Windows 10 Start Menu

Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.

What's the best government subsidized phone?

Episode 1472

Marla from La Crescenta, CA
Woman on cell phone

Marla wants to know which free government phone has the best reception. The idea behind the so-called "Obama phone" is that everyone needs a mobile phone and the government subsidizes phones for those who can't afford it. But unfortunately, nobody really tests for reception anymore because there's so much congestion out there.

Verizon is the ideal choice for cell coverage in Los Angeles. It will give Marla the best coverage. And Verizon offers Universal LifeLine service here.

Is a stuck pixel covered under my laptop warranty?

Episode 1472

Kip from Colorado
Dell XPS 15

Kip bought a Dell XPS 15 laptop and the screen is gorgeous, but he has a burned out pixel on it and it's very annoying. Is that something covered under the Dell warranty? Leo says it depends. Sometimes it takes more than just one, and they need to be connected. There's no standard, so he'll just need to talk to Dell and ask. Rattle some cages and see if they'll replace it. Kip shouldn't hesitate to write Michael Dell for satisfaction as well.

Why doesn't my USB 3 video card work?

Episode 1472

Robert from La Crescenta, CA
Gigabyte Motherboard

Robert built his own computer with a nice Gigabyte motherboard, but his USB 3 video card isn't working with it. Leo says that's likely because his third-party card doesn't want to use the USB 3 chip on the motherboard. It has it's own. When he plugs the card into his PCI-Express slot, he should make sure it's properly seated and is a 4 lane slot. If Windows doesn't recognize it, then he should make sure the PCI-Express slot is enabled. He can refer to his motherboard manual on how. Also, he should check in the Windows 10 device manager to see if there's an "X" on the USB hub.

Dick DeBartolo, The Giz Wiz

Episode 1471

If you like waffles, then the Giz Wiz has a gadget for you. The Kalorik Easy Pour Waffle Maker is very easy to use and cooks your waffles at a 45 degree angle! Simply use the included measuring cup to pour batter into the spout of the closed waffle maker that sits at a 45 degree angle. It looks like that would be a disaster, but a rugged gasket holds the batter firmly in place and the angle makes it possible to distribute the batter evenly. Indicator lights plus five browning levels for custom cooked waffles 7" in diameter about an 1" thick.

Do I have malware?

Episode 1471

Sarah from Prescott, AZ
Malware Bytes

Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.

Leo Got the Samsung Galaxy S9 and HP Envy X2

Episode 1471

Samsung Galaxy S9+

This week, Leo got the Samsung Galaxy S9. Not only does it have one of the best cameras ever, DxOMark says the screen is practically perfect in every way. Leo also says he's pleased that the fingerprint reader was finally put in the right place. But what's strange for him is that there's not much difference between the Galaxy S9 and the Note 8. It may have a faster processor and is slightly smaller, but they're practically the same.