Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.
Brian has a repair program on his computer that's been installed on his computer, but he can't get the program to recognize the data he copied on the computer. Rich says that the program may require the CD to be used to access the database files. It's likely coded that way, and it's a copyright protection measure. Rich also says it could just be an older program that doesn't work properly on today's computers. It's out of date. Is there a new version of the program he can download?
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
Stuart is a long time user of Norton Ghost. He just put a solid state drive into his laptop, and needs to crate a bootable version. Leo says that it's usually better to use the utility that comes with his SSD. It makes a bit for bit copy of his old hard drive. Western Digital and Seagate both make them and he can probably download them from their websites without having to buy another drive.
Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux.
Sal wants to move data over to an external drive, but when he does, it changes the created date to the date he transfers the data over. How can he avoid that? Leo says that Windows copy is notoriously bad on that. Use a different copy app like RoboCopy. But for photos, most cameras store the date an image was taken in its EXIF data.
Chester is using Windows XP on his old computer. Can he put Windows 10 on it? Leo says you may be able to, but you can definitely run Linux on it. Look at Ubuntu. But have it run off an external drive to see if it'll work. Then if it does, you can install it. And Linux has a list of others specifically designed for older computers - https://www.linux.com/learn/intro-to-linux/2017/10/4-best-linux-distros-....
Janet is worried that she needs to clean up her system and have a separate antivirus system. Leo says no. You don't. You don't need a third party cleaner and you don't need a separate AVS app. Windows Defender is just fine and it comes with Windows 10 for free. But even the best AVS isn't going to protect you against your own online behavior.
Kevin is having issues with iTunes. It won't open at all. Leo says it should, and that isn't unusual. Sometimes .dll files get corrupted. Try uninstalling and reinstalling iTunes. Will that delete his music? Leo says no. It'll be safe. But Leo says that iTunes is an app that has never really worked well, and over time, it's gotten more ungainly and difficult to use. It really needs to be stripped down and built from the ground up. Alternatives include Double Twist. Media Monkey.
After having his computer replaced, Lloyd opened his Outlook, and now his email disappears or deletes when he tries to read them. What is going on? Leo suspects that the technician did a lousy job moving over his data and apps. Leo recommends to log into Gmail online and verify that your email is actually there. It's probably still there. Then, what Leo would do is reconfigure Outlook under account settings. Delete Gmail and then reconfigure it. You can google how to setup Outlook with Gmail. It's easy to redo it. There's also a repair Outlook option under Programs and Features.
Julian called in with a suggestion for for Larry in Prescott, AZ, who wanted to connect an external camera to his smartphone for use with an app called BeMyEyes that acts as a visual aid. Julian's idea is to either use an Android device for this, or to use a service called aira.io. This service works in conjunction with glasses that would be worn and identify what things it is seeing.