Software

Apps, Operating Systems (Windows, MacOS, Linux), or pro level software.

Why do I have to pay for Parallels again after updating to Windows 10?

Terry from Amarillo, TX

Episode 1499

Terry has a MacBook Air, running Parallels so he can dual boot into Windows. But after he upgraded to Windows 10, he had to upgrade Parallels, but it trashed the drive. So he rebooted and reinstalled everything, and now Parallels wants him to pay for it again. Leo says that somewhere on the drive was a hidden file, maybe in the application support folder, that has your registration data. So if you formatted the hard drive, Terry lost that data. Leo also says you have to reinstall Windows 7 again, after installing Parallels. Then once that is handled, run the upgrade to Windows 10 again.

Why can't I see images in Outlook?

Episode 1495

Ron from Charlotte, NC
Outlook Email

Ron has messed up his Outlook. Now he can't see any images in the body of the email, and it won't download any graphics. Leo says that's a good thing! Outlook disables downloading jpgs by default because they can be hacked to include malware. That's called HTML email and it's a bad idea. So he'd have to opt-in to enable it, but Leo wouldn't. Plain text emails are always best. But if he really wants to, he can go into the Trust Center and change the settings.

How can I burn a DVD?

Episode 1494

Tom from Burbank, CA
DVDs

Tom has made movies in iMovie and wants to burn them on DVD. Leo says that iMovie will encode his movie into .MOV, which is a wrapper for MP4. But when he burns a DVD, it creates a specific format called MPEG2, which is SD quality. iMovie used to have the capability to burn to DVDs, but Apple stripped it out. So he'll need a DVD burning program to do it. That program will also author the structure with menus, etc. Here are some options:

How can I roll back the latest Windows update?

Episode 1491

Nick from Chicago, IL
Windows 10

Nick doesn't want to update to the Windows 10 1803 update. How can he keep from updating? Leo says that he can defer it by telling Windows he's on a metered connection (in network settings), but ultimately, he's going to have to bite the bullet. Leo says that he can save the update on a thumb drive, but Avast could be causing issues with the update. Nick should check out this article on windowscentral.com for common problems and fixes.

How can I make use of the unallocated space on my file server?

Episode 1490

Tommy from Natchitoches, LA
Hard drives

Tommy has a file server, a C drive and a D drive, with shared files and folders. It has an unallocated space of 1TB. Leo says that's huge. His C drive has started to get full, and he needs to extend it, but he's limited in how he can extend that within Windows. It would have to be between the C and the D on his partition manager. Leo thinks this may just be a limitation of the Windows Partition Manager, so one thing he could do is go to EaseUS and get their partition manager to see if it can do it.

How can I securely wipe a computer hard drive?

Episode 1490

Julie from Valencia, CA
Hard drive

Julie recently lost her job after 25 years, and now she has to return the laptop she used. She needs to wipe it first, though. Leo says that laptop is company property and everything on it belongs to them, even if she has personal things saved on it. There is no way they can prevent her from doing it, but Leo advises talking to an attorney before she does.