Kira called into the show asking advice about how to handle poor customer service from Sprint after having issues with her phone. Leo told her to contact Dan Hesse, Sprint CEO, complaining about the situation and it worked! She contacted them on Monday and they responded already the same week on Friday.
Leo generally recommends contacting the office of the CEO when getting poor service from a company. Most times, if they're a decent company, they will respond and take care of you. When they do, it's important to praise them for it and let the world know they did right by you. That's part of why these companies put in the extra effort to help their customers, and it's great to hear that Sprint did for Kira.