Phyllis is 78 and has her first computer. But she’s having trouble with, as her daughter says, “doing something stupid” on it. It now looks like she’s changed the screen language on her computer OS! It looks like it’s Russian! Leo says it’s pretty messed up, but it’s likely she’s installed some Malware on her system that’s taken over her computer. What Leo recommends on this point is to start over. Find a smart kid in the neighborhood or a tech support person at Best Buy or something, and have them format the hard drive and reinstall Windows. The chat-room sees that there’s a community college in Phyllis’ area which she can maybe get help from, and there’s likely a senior center and even a computer user group where someone can help out.
In fact, an iPad may be a better option for Phyllis. The iPad has great accessibility options, voice dictation, and no worries about security issues. And you can also use AppleTV and mirror the iPad to a big screen TV. That’s the ticket.