Previous episode

Episode 1520 September 2, 2018

Next episode

Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Bob from Clearwater, OK Comments

Bob is considering a Chromebook. But should he get a new regular laptop? And should he get it with an SSD drive? What's EEMC? Leo says that both SSD and EEMC are generic terms for flash memory drives. EMMC means embedded media controller. You won't worry about that with a Chromebook. They all have SSD drives. EMMC is just a bit slower, so avoid it if you can. Get a nice Chromebook. It's inexpensive and you'll be very happy. Just focus on RAM. If you can get 8GB of RAM, that'll make more difference. ASUS makes a great one.

Watch Charity from Anaheim, CA Comments

Charity is wondering why she can't use GPS in Google Maps. She's on Android. Leo says to make sure your GPS is enabled. You also want to be sure your data is turned on. Leo also recommends using Google's other maps app ... WAZE. It's very popular and if that works, then you know that your GPS and Data is working and the maps app has corrupted. Easy to fix. Uninstall, then reinstall. The chatroom says that there is a legitimate blue dot issue that is related to a weak location. If there's also an error that says "cannot update maps," then that means you're not getting data.

Watch Kevin from Malibu, CA Comments

Kevin is having issues with iTunes. It won't open at all. Leo says it should, and that isn't unusual. Sometimes .dll files get corrupted. Try uninstalling and reinstalling iTunes. Will that delete his music? Leo says no. It'll be safe. But Leo says that iTunes is an app that has never really worked well, and over time, it's gotten more ungainly and difficult to use. It really needs to be stripped down and built from the ground up. Alternatives include Double Twist. Media Monkey.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Tony from California Comments

Tony bought a new MESH router to use with his Verizon fiber optic internet connection. Leo says that Verizon uses a router/modem, so you'll need to change settings to bridge mode, so it can send the signal on to your new mesh router. Doctor Mom in the chatroom says you can put your Verizon modem into bridge mode, but you will lose some functions. It's just a matter if you can live with it.

Watch Janet from California Comments

Janet is worried that she needs to clean up her system and have a separate antivirus system. Leo says no. You don't. You don't need a third party cleaner and you don't need a separate AVS app. Windows Defender is just fine and it comes with Windows 10 for free. But even the best AVS isn't going to protect you against your own online behavior.

Watch Chester from Comments

Chester is using Windows XP on his old computer. Can he put Windows 10 on it? Leo says you may be able to, but you can definitely run Linux on it. Look at Ubuntu. But have it run off an external drive to see if it'll work. Then if it does, you can install it. And Linux has a list of others specifically designed for older computers - https://www.linux.com/learn/intro-to-linux/2017/10/4-best-linux-distros-....

Then again, if you can afford it, get an Acer 15 Chromebook. You'd be much better off, and it'll be secure and modern!

Watch Jason from Fontana, CA Comments

Jason bought a Panasonic Viera 4K TV two years ago. What he wants to know if he buys a newer Samsung 4K TV, will it be as good? Leo says in fact, it'll be better. Todays' 4K TVs have HDR, which is great for color and dynamic range. Leo says they're all pretty good now and you can't even notice upscaling on lower resolution content. So buy all means, pick up a Samsung.

Watch Sal from Whittier, CA Comments

Sal wants to move data over to an external drive, but when he does, it changes the created date to the date he transfers the data over. How can he avoid that? Leo says that Windows copy is notoriously bad on that. Use a different copy app like RoboCopy. But for photos, most cameras store the date an image was taken in its EXIF data.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Steve from Bellflower, CA Comments

Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux. Leo likes LUbuntu.

Watch Brown from Ontario, CA Comments

Brown sees a TV commercial about the "Fix It Stick" which promises to clean up your computer. Is it worth it? Leo says the idea isn't all that bad, because you can boot to an external drive and then scan and clean your computer of viruses. But it really comes down to what antivirus tool they use. But you can do all that for free. So make your own!

You can download the Ultimate Boot CD, Hirens Rescue CD, Trinity Rescue CD. All three of these are free and you can keep them up without paying for them. And they have additional utilities for troubleshooting.

Watch Ilya from Los Angeles, CA Comments

Ilya spends a lot of time traveling and wants to know if Remote PC is a good way to access his computer to surf. Leo says you can, but it could be slower than using a VPN. It really comes down to your bandwidth, and what VPN service you're using. You'd certainly be more secure with a remote access product or VPN. But that doesn't mean a host nation won't see what you're doing. They'll at the very least be suspicious as to why you're using an encrypted app. So avoid authoritarian countries when using it. Leo also recommends the Ubakey.