What should I do if my phone battery bulges?

Episode 1492 (44:55)

Ryan from Anaheim, CA
Samsung Galaxy S6 Edge

Ryan sent his mobile phone to Samsung to have a swollen battery replaced. They had the phone for a month. Ryan is a super Samsung customer and the company wants to keep people like him happy. But more than that, if a bulging battery gets compromised, it could catch fire and explode. So there's a definite safety issue, and Samsung learned that the hard way with the Note 7.