How can I recover Windows?

Episode 1431 (1:19:53)

Jay from Providence, NC
Windows 10

Jay's HP is having issues and the recovery drive doesn't seem to fix it. Leo says that he should get his own 16GB USB key and create a recovery drive of his own using Windows Media Creation Tool. He'll also have the benefit of creating a clean install with no trial ware. He may have to also download specific drivers for his device, and HP may have a create media tool of their own.