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Episode 1421 September 10, 2017

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Deena from Manhattan Beach, CA Comments

Deena wants to track her family with her iPhone. Leo says that a smartphone has GPS, an always on internet connection, it's designed to be a surveillance device. Always remember to have permission of the person you're tracking. For the iPhone, there's Find My Friends. There's also Life360. But her husband's phone is on Android, so how does he keep track of their son? Google Maps will let you share your location. Open Google Maps, tap the blue dot and select share location. It will time out after awhile though. That's the best option because it's free and cross platform. There's also Google's Trusted Contacts. It sends alerts when they arrive at various locations.

Watch Jay from Providence, NC Comments

Jay's house was in a recent thunder storm and his cable modem (and other devices) are dead. What happened? Leo says that the cable modem has more than one access point to get zapped by power surges from a lightning strike. If there is a lightning storm, the best route is to disconnect and unplug. Another tip is to look into whole-home surge suppression, installed by an electrician.

Watch Jeffrey from San Diego, CA Comments

Jeffrey has a Samsung S4 that doesn't recognize the SIM card frequently, and asks him to constantly restart. Leo thinks he likely has a loose SIM card and recommends re-inserting it. SIM cards can also get damaged, though Jeffrey should at least have the option to take it to the T-mobile store and ask for a fix.

Watch Scott from Denver, CO Comments

Avast has installed something called "Grime Fighter" and it's taken over Scott's computer. What can he do? Leo says this is why he's not in favor of using third party antivirus software anymore. They give you a false sense of security and it can open up additional vulnerabilities. Leo suspects that Grime Fighter is not from Avast, but instead is pretending to be. At this point, the only thing you can really do is back up your data, format your hard drive, and reinstall Windows from a known good source. And if you must have an AVS, use Microsoft's own Windows Defender. It's fine for the job. But the reality is, your best hope is your own behavior.

Watch Gabby from San Diego, CA Comments

Gabby is trying to digitize video tapes with her computer, but it won't play on the laptop with her capture software. What Leo suspects is the the device isn't seeing her VCR. She may also need to look in the VCR's menu settings to see if it has the right output settings. The TV she has connected is probably causing a handshake issue, so it's advised to disconnect it from the equation.

Watch Mike from Maine Comments

Mike wants to know if the camera will always be on if the iPhone relies on facial recognition. Leo says that's a good question, but he has a hunch that it won't be. But that means users have to press a button or raise it up to access it. It won't be instant, but Leo also expects that this first iteration won't be very good either.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Will from Bradford, PA Comments

Will's mom works for a Church and she's looking for a way to access groups in Gmail when she creates group emails. She can't do it on her iPad. Leo has a crazy workaround: Create a comma-separated list of emails for a single contact. That single contact then becomes a mailing list. Leo says, however, that using Gmail to maintain the groups is not the best option, because it could be viewed as a spam mail. So Leo suggests a mailing list management service like Constant Contact or Mail Chimp.

Watch Claire from Anchorage, AL Comments

Claire had a Yahoo email account and forgot to reset her recovery phone number, so she's now locked out of her account. Leo says that she can try and log into the general Yahoo.com. If that works, then she should be able to go into her account and change the phone number. Here are ways to recover your Yahoo account - http://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account and here - https://safety.yahoo.com/Security/SECURITY_RESOURCES.html. The other option is to try and sign in from another computer that was signed in with before. If the cookie is still there, she could be able to gain access. Leo also recommends getting a gmail account and then have it go get the Yahoo mail. Also, she can contact yahoo via Twitter at @YahooCare.

Watch Mark from Denver, CO Comments

Mark wants to get a DSLR that will use the lenses from his dad's old OM1 film camera. Leo says the the Olympus OMD is a great choice for a new body, and Mark will need an adapter to fit the lenses in most DLSR cameras.

Watch David from Pleasanton, CA Comments

David can't highlight text in Excel or Word when he's in remote desktop with his Mac to his 64-bit Windows PC. Leo says that there may be an issue with the functions in remote desktop and he can verify that by trying with another PC. The Mac isn't using any resources, it's just a window. So there's something wrong with the 64-bit Windows PC that David's trying to access. Leo says that there's possibly bad rendering going on with Windows Remote Desktop. Alternatively, install Office for the Mac.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Chris from Rancho Cucamonga, CA Comments

Chris has a granddaughter that wants to take professional pictures, but Chris doesn't want to spend much more than $500. For $600, Leo recommends the Sony Alpha a6000Mirrorless Digital Camera with 16-50mm Power Zoom Lens, which is an affordable body that leaves room for more lenses if the photography hobby gets serious. Leo also recommends the Nikon D3400 DSLR Camera 2 Lens Bundle, which comes with a broad range of lenses and a memory card.