Melinda says that after she turns on her computer and goes into her browser, it takes a really long time to get to Gmail, and it goes to her eBay and other accounts. She wonders if she got hacked. Leo says perhaps. That kind of behavior points to being hacked. Maybe someone has gotten physical access to the computer. Did she make an enemy?
At this point, the safest thing to do would be to backup her data, then wipe the hard drive and reinstall her OS. Not only will this stop it, it will also make her computer run the same it did the day she bought it. Also, just to be safe, she should change all of her passwords.