Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Larry from Melbourne, AUS Comments

Larry is having trouble with his NVidia video card which keeps crashing, especially when watching HD video. The screen will go black and he'll get awful sounding audio. Leo says that's a sign of a bad or corrupted driver that will write improperly to the memory buffers. The only thing that can do that is Windows itself or a driver. Reinstalling the driver could solve the problem.

NVidia has pushed out a couple of driver updates this last week to address issues like this. But the problem is, there are a lot of different drivers based on manufacturers who are making the NVidia card design. So which one would he get? The NVidia reference driver? The manufacturer version? The Manufacturer WHQ driver? The Windows Certified version? It can get quite confusing. Leo advises going directly to the source first and use the NVidia reference driver first. He can get it from nvidia.com here. If that doesn't work, then he should go to the manufacturer and try that one. Lastly, the Windows Certified driver, but generally Windows Update will install that one. He should also get the NVidia cleanup tool to remove any competing drivers.

Image By Evan-Amos (Own work) [Public domain], via Wikimedia Commons.

Watch Greg from Los Angeles, CA Comments

Greg wants to know if he uses a magnet to connect his phone to his dashboard, will it affect his GPS? Leo says no, it won't. In fact, many cases, like Rokform's, can use a magnet to enable you to do just that and Leo has not seen any issues. It could screw up the compass, if he's relying on that, but it shouldn't affect his GPS.

Greg has been having issues with his map apps, though. Leo says that GPS does rely on line of sight to the satellite, and as such, connection to your GPS may come and go depending on obstructions. Apple also loves to use metal in their case design and that can cause interference which is why Apple has to design places for the signal to get in and out. So if he were to block that section, it's possible to have GPS issues. Changing the case he uses might solve the issue.

Watch Judy from Texas Comments

Judy faithfully backs up her data and she has all her data in a master backup folder. She's having issues backing up program install files, though. Leo says that Carbonite should back up everything, but it may not be the default setting to backup install files. If Carbonite says that EXEs won't be backed up regardless, then one option is to ZIP up the file, and Carbonite will back up that file. It would be a good idea to backup her data to two external drives and then take one off site. Then she can swap them every time she does a backup.

A good program for this is SecondCopy. It'll offer versioning and will not delete anything in the backup that she gets rid of. Other options are BackBlaze and Amazon's Glacier storage. She can also send Glacier a hard drive for "cold storage," which is long term archival that doesn't require instant restore.

Judy can also get her own network attached storage, like Synology, which would allow her to back them up locally.

(Disclaimer: Carbonite is a sponsor).

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Kyle from Columbus, OH Comments

Kyle uses Voice Over IP (VOIP) for his telephone via Ooma, but he gets a strange Echo that is annoying. Leo gets that problem too and it could be caused by latency, routing between point to point, and even acoustic feedback with open speakers. One thing he can do is connect his VOIP directly to the modem.

Watch Antonio from Chico, CA Comments

Antonio wants to use Linux Mint. Is it safe? Leo says yes. It's very Windows-like or even Mac-like, and it's very easy to install. Some complain that Mint isn't kept up to date as much as it should be. Antergos is one that is, though.

Image By Dps pushkar (Own work) [CC BY-SA 4.0], via Wikimedia Commons

Watch Justin from Oxnard, CA Comments

Justin is back and he's trying to decide which Windows computer to get. He's looking at the Dell XPS 13 and the Sony Vaio 13. Leo has several of the XPS 13s, they're very reliable, and have gorgeous bezel-less displays. The only downside is that the camera is placed on the bottom of the screen, not the top because of that design. If Justin does a lot of video conferencing, he'll have to keep that in mind.

Leo isn't confident that Sony is going to be in the business much longer. Dell is the way to go. The XPS is the best Windows machine on the market. Justin may also want to look at the HP Spectre.

Watch Diane from Long Beach, CA Comments

Diane has decided to cut the cable, but she doesn't know where to go from there. Which streaming box should she get? Leo says that there isn't an all-in-one solution for everything she'll want. If she buys through iTunes, then she'll want Apple TV. If she's on Amazon, then maybe the Fire, or the Roku. But if she has to choose one over all the others, Leo says Roku is the best. It's affordable and has the broadest variety of content.

Then she'll have to look at what streaming service to pay for. Netflix? Hulu? Amazon Prime? If she gets them all, then she's spending just as much and she won't have local stations. DirecTV may be a solution with 100 channels for $40.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Shar from Los Angeles, CA Comments

Shar wants a new iPhone but what about her headphones? Leo says that the new headphones will have a lightning connection to plug into the phone, and there will be an adapter for older headphones. Unfortunately, it's not possible to listen and charge at the same time without an additional adapter. Not having a headphone jack is less of a big deal than Shar may think, though. Of course, the way around this is to use Bluetooth headphones.

Watch Chris from Florida Comments

Chris has an iPhone 6 and with iOS 10.1, and he's getting strange colors when he resets it. Leo says that is a symptom of "touch disease," which is from a faulty video chip used. It misbehaves and starts spewing random data that can eventually get worse. Apple hasn't acknowledged it yet, although thousands are complaining about it. Even Apple Store techs are saying it's a common feature they are finding that requires repair, and Apple is charging to repair it if the phone is out of warranty.

Watch Jean from North Hollywood, CA Comments

Jean doesn't have a cell phone and she's decided to move from a landline to VOIP with Ooma. She doesn't know how to set it up, though. Leo says as long as she has internet access, it should work fine. When she connected it to her modem, everything shut down. Leo says she should keep her landline for emergencies because VOIP doesn't have 911 service. So she should keep the least expensive landline called "lifeline service." During a power outage, it will still work.

For her VOiP phone, she could use a router, but her modem may be both a modem and router, so she may need to configure it. There are VOiP routers, but Leo doesn't think Jean needs them. He recommends contacting Ooma to get help on how to connect it up.