Why can't my Blu-ray player play my DVDs?

Joselyn from Orange County, CA

Episode 1327 (1:02:03)

UBD-K8500 4K Ultra HD Blu-ray Player

Joselyn has a Samsung Blu-ray player and it won't play a Blu-ray that she bought. David says that it may need to have its firmware updated. Hollywood is so afraid of piracy that they constantly change the encoding of the copy protection, so consumers have to keep updating the firmware in order to play it. She can just go to Settings > Firmware update.