Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Sonny from Sierra Madre, CA Comments

Sunny got a Lenovo tablet with Windows 10. She was promised Windows 7 could also be used, but it just kept pushing her to upgrade. Leo says now that the free upgrade has passed, it should go away. There is a faster way to get rid of it, though, and it's from Steve Gibson. It's called Never 10. It will remove that reminder from the registry.

Watch Brian from Long Beach, CA Comments

Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.

It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.

The chatroom says that the server may require him to change his password from time to time.

Watch Jim from Malibu, CA Comments

Jim has a friend who's website has received a message that their website has been hacked. Is this warning legitimate? Leo says it probably is. Most managed providers offer that feature, but there's also independent monitoring services like Site Lock. They'll monitor his website, but they won't patch it. He'd need to have a service that goes through all of his code to make sure it's patched and nothing remains of the virus that may have infected it. Jim should check out Qualys. They monitor and repair the site should it get infected.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Chris from Woodland Hills, CA Comments

Chris has a few security systems with cameras and the alarm monitor (ADT) is obsoleting them. So he'll have to get new cameras for his system. Leo recommends decoupling the camera from the service and do the camera setup himself. The Nest cam works with Wi-Fi and they have their own cloud based storage. The cameras aren't cheap, but they're probably cheaper than ADT. Ring has one that's solar powered called the Stick Up cam. Leo also likes Axis.

(Disclaimer: Ring is a sponsor)

Watch Joe from Corona, CA Comments

Joe wants to know if Microsoft's antivirus can really do the job. Leo says it can, but he really doesn't need it if he's careful. He'll want to be sure he's updated everything -- OS, browser, Flash, etc. Microsoft Defender is a good thing to run, but nothing can completely protect him from his own online behavior.

Watch John from California Comments

John got a call from someone this morning and the caller ID was showing it coming from his own number. Leo says it's really easy to spoof caller ID to lure someone to answer the phone. Leo likes to use Google Voice as his main phone number, since it will reject a call if it's not in his contact list. John can put his number on the government's Do Not Call List, but most of these are from out of the country and they aren't subject to that law. True Caller and NoMo Robo are other options.

Watch Joe from Thomasville, GA Comments

Joe has a second generation Samsung Gear S2 watch. It has a screen reader on it, but when he uses it, it disables other functions. Leo says that is likely a function of the watch and is designed into it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Micheline from Studio City, CA Comments

Micheline is moving from a Windows 7 laptop to a MacBook. Leo says that she'll love it if she does. Leo says that Macs have a high hardware standard and are well made. They also have better support. She wants the 15", but should she get the 256GB or 512GB SSD? Leo says to look on her Windows laptop and see how much space she's using now. That will give her a good idea of what she will need. Leo says that 256GB will be plenty, though. How about a refurbished model? Leo says only buy it from Apple.

Leo also says that the MacBooks are going to be updated in the Fall -- September or October. That's the conventional wisdom.

Watch Terri from Diamond Bar, CA Comments

Terri bought a new NetGear router but she still can't connect to the internet. Her ISP, Frontier, says that she needs a firmware update. Is this true? Leo says it may be. Terri is using DSLExtreme and Frontier together and it may be that there's an older version of the firmware that's causing the hiccup. Updating the firmware is easy to do. She should go to Netgear.com and download it. Follow the instructions, log into the router, and then run the firmware update utility.

Terri should first connect to the modem directly and see if that works. If it does, then she'll know the bottleneck is with the router.

Watch Neil from Phoenix, AZ Comments

Neil wants to know what cell phone provider is the best. He keeps hearing that Verizon is the best nationwide, and Leo says they may be. But the question is, what is the best cellphone company where Neil lives? He should ask his friends and neighbors what they use and if they like it. Leo really likes Google Fi. It uses three different carriers and switches to whatever is best, be it T-Mobile, Sprint, or US Cellular. If he travels overseas, Google Fi doesn't charge for international data roaming in many countries. Leo also doesn't trust coverage maps because they're just marketing. Neil can check third party coverage maps like OpenSignal.com for a more unbiased depiction of cell service.