Why doesn't OK Google work on my phone?

Episode 1286 (39:49)

Alan from Brea, CA

Alan is having an issue with his new phone where he tries to use OK Google and he can only do it once, then it ignores him. Leo says that's an odd behavior. If he sees a wavy line, the phone is listening. But if it doesn't hear him to begin with, it may be a conflict between OK Google and Samsung's S Voice feature. Leo recommends going into settings to disable it or make it not active. It's likely that the Google Voice recognition and Samsung voice recognition are in conflict.