Scott is having trouble accessing apps on his Lenovo running Windows 10. It usually happens after it sits idle for a few minutes. Then when he activates it, it just sits there like it's doing something else. Leo says that there's a good app by Microsoft called SysInternals Process Explorer, which will give him a breakdown of what processes are running in the background during that time. It's like Task Manager on steroids. It's very light weight and he can actually have it running in the background, so when it does happen, he'll be able to see what process is going wild. Leo does have a hunch it may be security software though.