Why is my Galaxy S7 Edge home key disabled after using the wireless charger?

Episode 1276 (1:51:50)

Louis from Monrovia, CA
Samsung Galaxy S7 Edge

Louis bought a Samsung Galaxy S7 Edge and he's discovered that the home key has become disabled after charging with his wireless charger. He restarted it, but is getting the same thing. He even took it to the store and replaced it, but it's still happening. Leo says that there's a problem with the wireless charger. Or it could be an app. Leo suggests doing a factory reset and not installing any apps. See if it charges and if the problem goes away. If it does, then he'll have to go through each and every app until he isolates the one app that's causing the issue.