Why can't I use Epson's Scan to the Cloud feature with my EcoTank Printer?

Episode 1269 (1:54:34)

Christian from Tarzana, CA

Christian bought the Epson EcoTank ET4550 printer and the ET2550 and he really likes the scan to cloud feature. But the problem is that that 2550 doesn't support it, even though it says it does. Leo says that the menu system may be different and it could be located in another place.

Leo also says to be sure he has an Epson Connect account set up. He should also update the firmware. He should check out this FAQ page on epson.com for more information.

(Disclaimer: Epson is a sponsor)