Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Kenny from Temple, TX Comments

Kenny wants to root his new Samsung Galaxy S4 phone to update the OS to Marshmallow. Leo says rooting the phone will give him administrator priviledges, and Samsung discourages it because their security features could get bypassed by a malicious app. If he roots it, he won't be able to use Samsung Pay either.

Once he's rooted it, he'll want to put on a custom recovery mod. Leo likes Cyanogen Mod, and version 13 is based on Marshmallow. To learn the details on how to do this, Kenny can go to the XDA Developers Forum. He should search for the exact model number for the phone he has, and he'll get step by step instructions on how to root and install the mod he wants. He should make sure to follow the instructions to the letter.

Watch David from Orange County, CA Comments

David has an external 2TB Seagate Baracuda hard drive and he hasn't been able to transfer the data from it, because it's damaged. Can he roll his own data recovery or does he have to pay for it to be recovered? Leo says that there are several levels of data recovery. Level 1 is a soft error -- a data error caused by a bad block. It's easily fixable with a good utility. Level 2, on the other hand, is a physical issue. This could be a scratched drive, a bent lever, etc. If he has a level 2 error, he's going to pay ten times the amount to repair it -- often in the thousands.

It's possible that the external drive enclosure has been damaged, not the hard drive itself. He could try removing the drive from the enclosure, then putting it into a new one. NewerTech makes a universal drive adapter that would allow him to connect to it via USB to see if it works. If that doesn't work, then he has a higher level issue. He can also try SpinRite. It's not cheap, but if it's a soft error like a bad sector, SpinRite will keep trying to read it until it actually does and it will move the data to a good sector. After that, he'll want to turn it over to the pros.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Melinda from Costa Mesa, CA Comments

Melinda has a Dell laptop and it's been highlighting text randomly -- almost like it was being possessed. Dell asked her to reset the laptop to factory specs. She did that. She discovered the hard drive was bad. Leo says he doesn't think it's the hard drive. It's either a faulty track pad or the pad could just be dirty. Dell can repair it under warranty as well. She should ask the technician to look at the track pad. It's likely that's the problem and the tech will fix it.

Watch Larry from Petaluma, CA Comments

Larry started upgrading to Windows 10 and it's been frozen for over an hour at 61%. Should he restart it? Leo says that's the worst possible situation as it's definitely frozen. Leo says that OS upgrades will work most of the time, but if it fails 1% of the time, with 111 million upgrades, that's over a million issues. There could be some background processes causing the freeze. But if it's stuck, he's not going to be in worse shape if he turns it off and starts over, especially if he has a backup. It's probably in the process of copying the file and the install hasn't started. So Larry is probably OK.

Watch Paul from Tarzana, CA Comments

Paul has been waiting for the November update for WIndows 10. He's been waiting to upgrade. Leo says that SP 1, aka "Threshold 2" is out now, so he can upgrade for free and get the November update. Paul wants to know what he can do if he doesn't like Windows 10, though. Leo says that Microsoft gives him 30 days to roll back, but often the roll back button doesn't work. So having his own copy of WIndows 7 to roll back himself would be best. But Leo says he likes it and if he gives it time, he'll probably like it as well.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Chris from Miami, FL Comments

Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.

Separating streaming out of iTunes has given him a much better experience. And he can upload all of his iTunes music to Google Music. Google understands network services a lot better than Apple does. Other options for streaming include Pandora, Spotify and Amazon.

Watch Pete from San Diego, CA Comments

Pete has music at Apple iTunes, Google Play, Amazon Music, and a host of others. Plus he has thousands of mp3s and CDs. How can he consolidate it all onto one portal? Leo says if he has no copy protection issues (and he shouldn't anymore) it's going to be easy.

First, Pete should rip his CDs in FLAC. He should keep a good local copy of them on an external hard drive. Then, upload an existing copy of all of them onto his favorite music serice. Leo likes Google Play Music. iTunes Match is also a great option at just $25 a year. This will give him a cloud based backup. If he wants to use the Amazon Echo, that limits him to using Amazon Music.