Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Dan from Goldsboro, NC Comments

Dan dropped his iPhone 6s this week, and found it lying in a puddle at a parking lot in the rain. The great news was it still works! Leo says that Apple has placed additional silicon seals around it to make the iPhone water resistant. Not waterproof, though. There is still a little piece of paper inside it which turns red when wet.

Watch Wes from Columbus, OH Comments

Wes's laptop died after he dropped it last week and he got a Windows Surface tablet. He got it with LTE and found out within a few days that he had used all of his data. Leo says there's got to be an app that is phoning home and eating up data. It could be that his tablet tried to download all of his mail at once. When he first set it up, it likely downloaded updates as well. Windows Threshold is a 3GB update all by itself. And then toss in other apps, and it's likely that's what happened. Leo also advises calling Verizon and request information on what it was connected to and what traffic was flowing through it.

The chatroom says to check Task Manager --> App History --> Network. That'll tell the tale on what apps are using how much.

Watch Aaron from Greenville, NY Comments

Aaron is in the market for a computer steering wheel for driving video games. Leo says that Thrustmaster has always made good peripheral gaming gear. The Chatroom says the Logitech Driving Force GT, and Driving B are both good options.

Leo also says that going to PCPerspective is a good source. They review video game peripherals like steering wheels. One thing he'll want to have is a feature called Force Feedback, so it feels like he's actually driving with it.

Watch Eric from Orange, CA Comments

Eric's daughter dropped her laptop and now it won't read her external hard drive. Has she lost all her data? Leo says not necessarily. What he suspects is that the cable, or the connector in the enclosure is broken. The drive itself is probably just fine since they are engineered to disengage when dropped.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Seven from Yorba Linda, CA Comments

Seven has been having issues with his iPhone and the Apple store says there's a bad app causing the problem, and he should wipe it. When he restores from iCloud, however, that app will come back. Leo says that the Apple Genius isn't being much of one this time. Apple vets all the apps, so it's unlikely the app is the culprit.

If Seven wants to make sure his messages get backed up, eCamm has a third party program called PhoneView that will do that.

Then he can backup his phone to iTunes. Once that's done, he should try a DFU reset. That will do a hard factory reset which will wipe and reinstall the OS. Then, before he restores his backup, he should see if the problem persists. He shouldn't restore his backup yet. If the problem still persists, then Leo says it's a hardware issue. If it stops affecting it, then it could just be a corrupt operating system and now that you've gotten rid of it, you're good to go to restore everything.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Connie from Thousand Oaks, CA Comments

Connie has bought tickets to Alaska, but she's now in school and can't take the flight. What can she do? Johnny Jet says that airlines will charge Connie $200 per ticket to use it at a later date and they aren't likely to waive that fee. Travel insurance even wouldn't cover this. So Connie is probably out of luck. But one thing she can do is donate the tickets. That way she can at least get a tax deduction for them.

Watch Scott from Ventura, CA Comments

Scott wants to know if doing a restore would get rid of any malware that may be on the system after its been compromised. Leo says yes, it will. Those popups are trying to get you to call them and install software. So if he didn't do that, he's probably OK. But if he did, not only will he need to get rid of the malware, but if they charged him, they will now have his credit card information. So he'll not only have to backup his data and erase the hard drive, he'll have to cancel that credit card as well.

Scott wonders if a Chromebook is a better idea. Leo says absolutely. It stores all of the data in the cloud and if something goes wrong, there's a "power wash" option that will erase it and restore it to factory settings. Chrome is incredibly secure as well. Viruses can't alter the OS. Unless he'd need to do something that Chrome OS won't do, A Chromebook is ideal. There's also a desktop Chrome OS solution, called a Chromebox. Another option is a tablet, such as the iPad.

Watch Mike from Riverside, CA Comments

Mike bought a new Dell Laptop with Windows 10 and now his printer isn't supported. Leo says that a lot of people are discovering that many printers and other peripherals don't work with Windows 10. But that isn't the fault of Microsoft, it's the manufacturer of the printer. They haven't made a driver for it. And they most likely want to sell him a compatible printer instead. There are other choices, however. CUPS drivers are generic and could work. They're based on Linux and he would just need a CUPS to Windows driver to serve as a middle man. Fortunately, printers are cheap if he does need to get a new one.

Mike is also wondering whether or not to buy antivirus for Windows 10. Leo says he doesn't recommend antivirus programs anymore. Viruses spread faster than an antivirus company can get out definitions for them. They can guard against old stuff, but they usually miss new viruses and provide a false sense of security. Leo says that Windows also has it's own antivirus built in now. So Mike won't really need one. His online behavior is more important.

Watch Paul from LaHoya, CA Comments

Paul heard that Viewmaster is coming out with an electronic version. Is this true? Leo says yes! He's tried it and it's really cool. It's only around $30 with "in-app" purchases. It allows you to see augmented reality content and it's very cool. It's kind of like Google Cardboard. It does require a smartphone and app to use it, though.

Watch Louis from Palos Verdes, CA Comments

Louie has Windows Media Center on his computer and now that his cable company has gone digital, he can't use it. How can he fix it? Leo says that it was probably analog. He'd need a digital replacement of the capture card. The Box isn't enough. Louie will need a cable card or M card that can fit into a device that can make that video capture device a cable box. And it's likely he's going to run into roadblocks there as well.