Joan is trying to add a link to her Paypal account in a Word document. When she copies and pastes the link, she just gets an error message that says "last action could not be completed." Leo says that just typing the URL should automatically turn the text into a hyperlink. Leo advises not copying and pasting a link. Joan should just give people her email address that's connected to her Paypal account. Paypal has a new mobile money transfer that will give her a special address so that she can transfer money directly.