Why is my used Android phone overheating?

Episode 1205 (12:05)

Stephanie from Venice, CA

Stephanie has a pair of Samsung Galaxy S3 phones she got from eBay. Leo says that the very first thing she'll want to do is wipe the phone. She should restore it back to its factory configuration. The bottom line is that she doesn't know what's on that phone since it's from a stranger. Also, if it's overheating, that means that there could be spyware on it that's constantly phoning home and overworking the chip. Remember, when buying something used, especially from eBay, you're inheriting someone else's problems. So always do a reset when you get it.