Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Jeff from Fallbrook, CA Comments

Jeff has a new Roku box that he picked up on Black Friday, but it's not connecting. Roku says that the box has gone bad. Leo says it seems unlikely the device itself is bad. Jeff has the same problem with his internet enabled Blu-ray player. Leo says that means it isn't the devices themselves. It has to be the network or internet connection. Leo suggests restarting everything from the computer, to the cable box, to the router. Leo also suggests connecting it via hardwire to see if that solves it. If so, then there's a wireless issue.

Watch John from Lakewood, CA Comments

John has a Samsung Galaxy S III phone, and his contacts are taking up nearly 10GB of space. Leo says that sounds extremely odd. Since it's been quite awhile sine John has reset the phone, he should try doing that. First he should make sure that the phone has been syncing and backing up his data. To do that, he can look at his Backup settings in the Settings menu and make sure it's enabled. He can even manually initiate a backup to make sure it's being done. Then he can do a full reset and that should clear everything up.

Watch Gary from San Diego, CA Comments

Gary has an HTC One with Beats audio. He has over 5,000 contacts and his phone won't let him search through them. Leo says that's likely because HTC has replaced the Google contacts app with its own, which is a problem. Google has started to release apps like Calendar and Docs on the Google Play store, but hasn't released the contacts yet. They probably won't, since people mostly use the phone's dialer for that.

Leo says that one thing he could do is search through Google contacts using the web browser. It's a bit clunky, but it works. The Google contacts app wouldn't allow him to search through specific categories, anyway.

The chatroom recommends an app called TruDialer. It's a replacement dialer with its own contact list that will allow Gary to search. He can also use contact management software like ACT or Contacts Plus.

Leo says that the HTC One is perhaps the best designed phone out there, but it's a pity that it's hampered by the fragmentation caused by it. Another option is to root it.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Glen from Baltimore, MD Comments

Glen has several USB thumb drives with files on them. His computer hard drive died, so he replaced it. But now he can't write to the thumbdrives anymore. Leo says that's because technically, they're "owned by another." Windows sees that new account as a new user. He can take ownership of them, but it's not trivial. HowtoGeek has an explanation of how he can do this.

Watch Charmagne from Costa Mesa, CA Comments

Charmagne listens to a recorded radio show and she wants to move past the commercials. Leo says that every player usually has the ability to move forward. Scrubbing is one way, which she can do by grabbing the dot on the playback bar and dragging it forward. She could also go into the settings of the file and mark it as a podcast. That will enable her to bookmark it so she can pick up where she leaves off.

Watch Tom from Witt, IL Comments

Tom's mother had relatives come over for Thanksgiving, and ever since they were there, her iMac has been having problems. She kept seeing "keychain" popping up, and she deleted everything in it in an attempt to fix the problem. Leo says if Keychain is popping up, it means that the Keychain password somehow got wiped out. So all Tom should have to do is log in using the computer password. Tom says when he gets into the keychain, there's nothing in it.

Another possibility is that Tom's mother may be in another keychain. Leo advises backing up her data, then reinstalling OS X. That'll wipe the drive and recreate the Keychain. But he'll have to set up his mom's email and everything again.

Tom also wanted to know Leo's thoughts on Mac Keeper. Leo says that it's not necessary to have. It's a controversial topic in the Mac world and once it's installed, it's hard to get rid of. OS X has great janitorial capabilities. Restoring OS X wlll also get rid of Mac Keeper.

Watch Henry from Westminster, CA Comments

Henry is trying to decide between the Samsung Tab 8, and the Acer Iconia. There's a $130 difference between the two, and Henry says the specs look pretty similar.

Leo says that the Samsung Tab can come in Android or Windows, so that could certainly make a difference. Acer is also known for inexpensive hardware that's very good. Leo says that the Acer is an excellent tablet. The Samsung may give him better battery life, but either will work just fine. Henry should make sure they use at least version 4.4 of Android (Jelly Bean)

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Joe from San Diego, CA Comments

Joe is moving to Uruguay and he's finding that he can't use Netflix or other streaming video services there. This is just because many of the popular streaming services don't work in all countries. If he had a house in the US with a cable subscription, he could use HBO Go, or Time Warner cable's app.

ScooterX says that Netflix is in Uruguay now, but it'll be a limited catalog. Could he Slingbox with a friend's account? Leo says that would be one way to do it.

Watch Michele from Santa Monica, CA Comments

Michele is contemplating getting a Blackberry because she thought it had the best encryption. Leo says that every smartphone can be encrypted. But the traffic coming out of the smartphone is another issue.

Encryption on the Blackberry runs through Blackberry's own servers. But even email can't really be encrypted unless she shares that encryption with the recipient.

Watch Oscar from Los Angeles, CA Comments

Oscar wants to get the Roku 3 and run it through his home theater, but he doesn't have any available HDMI ports. Leo says that's a problem. That means he'll need an HDMI switcher, and frankly, they don't work as well. The Giz Wiz says that the Monoprice HDMI switcher works great.