Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Lillian (Doctor Mom) from New York, NY Comments

Doctor Mom liked Aereo because once we went digital, she couldn't get any over the air broadcast signals. It gave her the option of a more affordable service. Now that Aereo has been turned off, she can't get anything without paying expensive cable and satellite bills.

Leo says that both sides have a good argument, but at the end of the day, it's all going to the internet anyway. Even Aereo knew that. The Internet has created chaos and that's what's caused issues like this. Leo says cable companies are firmly in the driver's seat here because they require paid subscriptions to stream live programming. It'll be a few years before this shakes out and everything goes to the Internet. It'll take time, but it's inevitable.

Watch Cheryl from Canyon Lake, CA Comments

Cheryl wants to know how to use social media to reach the most people. Leo says that most social media is set up that most won't hear her unless they follow her. So she'll have to build an audience. She can't expect to be heard by the masses automatically -- she'll have to generate interest. Leo says that a blog or a podcast are good options so she can own a place on the net and get her message out. Then she can use social media as an offshoot of that.

How can she start? The first thing to do is create a website. She can use SquareSpace, WordPress or Blogger. Then she can link Twitter and Facebook feeds to that.

If she's having trouble with a business or organization, tweeting publically will get their attention. Most businesses monitor their Twitter feed, and when people are complaining to hundreds of their closest friends, they take notice and can offer relief. A good company will respond.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch John from Crane Hill, AL Comments

John just got a brand new Surface Pro tablet. He decided on the Surface Pro 2 because the powered keyboard for the new Surface 3 won't be ready for a few months. Leo says that people who have bought the Surface Pro 3 really like it. Leo's not much a fan because he prefers a laptop.

Does he have to set up a separate account as a limited user like on desktops? Leo says yes. It's kind of a pain, but it's the right thing to do. What about encrypting the hard drive? Leo says that the Surface Pro 2 may be encrypted by default.

Watch Ron from Downey, CA Comments

Ron hears that Amazon offers apps for free every day. Is that safe or should he just buy them from Google Play? Leo says that Amazon is not only safe, but probably safer than Google Play itself because they vet every app. And it's not like he's getting his apps from "Joe's apps" or anything.

Ron will have to go into the settings and enable the ability to get apps from other stores. That's safe to do as long as he is careful. Amazon is perfectly safe, though.

Watch Eric from Torrance, CA Comments

Matthew has an 11" Asus T100 and he wants to get a smaller tablet. He wants it to work with an inspection camera. He hates Windows 8. Leo says that's no surprise. But if the camera comes with software, then he may be limited. If it's just a generic USB plugin, he may still be stuck. Some tablet's USB plugs only work for charging. He'll need a tablet with a USB plug supported for OTG or "on-the-go" options.

A Samsung tablet requires a special OTG cable. And then he'll have to find software that will support it. That's the next challenge. There are a few on Google Play - Infinitegra is one. He also needs to be sure the app supports the camera. And likely the latest version of Android.

Watch Peter from Brooklyn, NY Comments

Peter just bought the new Mac Pro. Leo loves his. On his old Mac, he would be looking at videos off YouTube and would get a message that it requires a faster clock speed. Is the Mac Pro fast enough? Or will an i7 iMac be faster? Leo says the iMac isn't as fast and even if it was, he'd have to spend almost as much to get to that speed. The Mac Pro uses a Xeon Workstation processor with fast cores and data buses. So in almost all operations, it's fast enough.

Watch Howard from Los Angeles, CA Comments

Howard has a Samsung Galaxy Tab 3 and he was shooting videos. But they record in .MOV and he can't play them back. Leo says to install Quicktime, then he can play it back on his desktop. VLC Media player would also work. VLC is available on Android from the Google Play store as well.

Watch Tom from Charlotte, NC Comments

Tom's contract with Verizon is almost up and he's thinking of moving to another carrier. Leo says that Verizon is on CDMA and T-Mobile and AT&T is on GSM. But pretty soon all will be on LTE, so it won't matter anymore. He wants to move to a no contract carrier. His mother wants to get an iPhone 5S. Can he get that off contract? What about the iPhone 6? Is that coming in the fall? Leo says that's the speculation. Will it be larger? Leo says nobody really knows. There's been pictures of larger screens, but they're prototypes.

Leo says that T-Mobile offers the iPhone off contract and will even pay his termination fees if he wants to jump ship now. But he'll have to pay full price for the iPhone if he goes off contract. T-Mobile does have a try before you buy option. But we should know more by September with the iPhone. And if they don't make a larger screen, they'll be way behind the curve.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Peter from Tustin, CA Comments

Peter was looking for video codecs and he got bit by some malware called "Search Donkey." Leo says that even legitimate sites can get bit by malware. And places like CNet will install adware in their installer without really drawing attention to it. Leo says that the only difference between Malware and Adware is that Adware lets the user uninstall and technically gives an opt out on installation (if the user can find it). But the problem with Codecs are that they are owned by someone and if he doesn't get them from the official site, chances are, it's either pirated or connected to malware.

Search Donkey is likely a browser hijacker. Peter should try uninstalling it from add/remove programs. If it's still there, then it's malware. Leo recommends going to MalwareBytes.org and run that. But only get it from MalwareBytes. There's a ton of copycats that will install malware. Also check out tips and tools at BleepingComputer.com, including a cleaning tool that will take it off.

Watch John from Scottsdale, AZ Comments

John has a Samsung Galaxy S Android phone. Leo says that in its day, that was a great phone. John says that it runs Android 2.2 and it's starting to get a bit buggy. Leo says that we're on Android 4.4 now and it's really behind the times. Things move so fast in the smartphone world, but if it still works, it still works.

He's on T-Mobile and he's looking to upgrade. What about the Galaxy Lite? Leo says that Samsung will make just about every size and shape people want. That phone is probably just a renamed Galaxy S4 Mini. Very similar to the original Galaxy S and Leo says it's likely aimed at users like John. It's on LTE, and has a faster processor. Very fast. Price is right -- it's free with a two year contract. Leo says that if it's the size John likes, then the Galaxy Lite is a good upgrade option.

Watch Fran from LaCrescenta, CA Comments

Fran is going to move to Hawaii for a short time and wants to stream all his content via a set top box like the Roku. Which should he go with? Leo says that each box has specialties that work better than others. AppleTV works great if he's in the Apple world. But Roku is better outside that, as is the FireTV.

If he buys a lot of content from Amazon, then FireTV is for Fran. They have a great games section as well. He won't be getting HBO, Showtime or ESPN with it, unless he keeps his cable subscription active. He should make sure to try it first.

Watch Martin from La Crescenta, CA Comments

Martin got some threatening emails and they have disappeared. Is it possible to recall an email? Leo says only if both parties are using the same program like Microsoft Outlook. The program can then connect to the other and recall and delete it. But that's really the only way. Is there any way to get the emails back for evidence? Leo says that's a good question. Martin's ISP may have a copy on its servers and exchange servers need to be involved. But Leo says that the email may still be on Martin's computer. Check the trash folder, spam folder, Chances are, she still has it.