Susan is having trouble getting her email in Windows. Leo says it may be an issue with Outlook Express. Microsoft stopped supporting it years ago and Susan is also still using XP. Leo hates to say get a new computer, but Microsoft doesn't support XP anymore. There are ways to use it, but Leo says not to ever use Internet Explorer on XP. Chances are it's an old version of IE, and that's an exploit waiting to happen. Leo suggests going to get.live.com and try downloading Windows Live Mail. That's what Microsoft has replaced Outlook Express with.
Here are some steps to Susan can take to protect herself since Microsoft has stopped supporting XP:
1. Stop using XP as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date.
6. Stop using Java
7. Use a password vault like LastPass
8. Turn on second factor authentication
You do these things, you'll be fine moving forward.
If she bought a new computer what should she buy? Leo suggests a Chromebook for Susan because all she does is check email. Samsung and Acer make really nice ones, and since her needs are simple, they're the best way to go. They're very affordable, too.
What's the best ISP for her? Leo says that Verizon is good, especially if FIOS is available. But it's more expensive. DSL Extreme is affordable, but she'll have to ride on a phone line. She should call DSL Extreme and they'll let her know what carriers they support in her neighborhood. They'll also let her know if they can support Dry Loop service, which is DSL without phone service.
(Disclaimer: DSL Extreme is a sponsor)