Jay has an iPhone 5s and his new Mac doesn't recognize any photos from before he bought the 5S. Leo says that there are plenty of alternatives including Google+, Microsoft One Drive, DropBox (only 2GB), and Flickr. There's a ton of options and some are free.
John also lost most of his CDs and LPs when his house caught fire and he's only got a small portion of them ripped onto his iPhone. How can he get them off his iPhone and back them up to his laptop? Leo says that iTunes frowns on that but thankfully, there's a ton of options including Senuti for the Mac. There's also SharePod on Mac and Windows.