Heather is a writer and her track pad isn't working on her Lenovo laptop. She upgraded to a new Dell, and issues with it, so she returned it. She's afraid to buy a new computer because she can't find a laptop with a track point that works.
Leo says that looking for reviews of laptops can be an indicator of a problem brewing. Leo says that the best thing users can do when they're having trouble is post their reviews so that others can see the issues. The companies tend to watch them, also. Not many companies make track points on laptops anymore, either.