Why did Android Kit Kat wipe out my settings?

Episode 1080 (1:02:54)

Diane from Chicago, IL

Diane's Android phone had the Android Kit Kat update pushed to her and now all her passwords are gone. Leo says that if she has the setting checked that allows Google to restore her settings and passwords (under "Backup and Reset"), then she can reset them. If it isn't, then she's unfortunately out of luck. So moving forward, Leo recommends having that box checked, plus the box for automatic restore.